Below is a range of frequently asked questions, we hope you find the anwser you’re looking for.
if not feel free to fill out the form below and we will try and answer as soon as we can.
Q. Are you fully insured?
A. Yes, we are fully insured with Employers Liability cover of £10million, Public Liability cover at £5million and Products Liability cover at £5million.
Q. Do you take all waste away from site as part of the service?
A. Yes, we are proud to be a sustainable and environmentally aware business and every single piece of our waste is taken away when we leave and recycled.
Q. Can I keep the wood once the work has been completed?
A. Yes, although we would ask for a charitable donation because we usually sell logs and woodchips directly for a charitable donation of any size. All proceeds from this go directly to Kent Air Ambulance Trust.
Q. Can you apply to the local authority for permission to work on trees on my behalf?
A. Yes, all of our quotations include an application to the local authority for permission to carry out tree work.
Q. The only access to my garden is through my house, are you still able to offer the same services?
A. We often work with clients who have no side access to their gardens so it is not a problem at all, in fact we can even still offer stump-grinding services because we can carry the machine by hand through your property. We always leave the property as we found it and take great care to avoid damage at all times.
Q. Do you work weekends?
A. Yes we do work at weekends upon request. Please mention this when you contact us for a quotation.
Q. How quickly can you give me a quotation for the work I need?
A. We always try our very best to get a quotation over to you within 24 hours of the initial site visit. It is essential we visit the site before we finalise any quotation because each job is different and we always make a bespoke assessment of each job using our experience.
Q. What is a TPO?
A. A TPO is a Tree Preservation Order which is issued in writing by your Local Authority which makes it an offence to cut down, prune, uproot, wilfully damage or destroy any protected tree without first having obtained permission from the Local Authority.